Last updated: 14. April 2025
We at VPSNord (“we”, “us”, or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our customer portal powered by FOSSBilling.
Please read this policy carefully. If you do not agree with the terms, please do not access the website or our services.
1. Information We Collect
We collect the following types of information:
a. Personal Information:
When you register, purchase services, or contact us, we may collect your name, email address, billing address, IP address, payment information, and other contact details.
b. Usage Data:
We collect information automatically when you access the website, including your browser type, pages visited, time spent, referring website, and similar analytics data.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and manage our hosting services.
To respond to inquiries and support requests.
To improve our website and services.
To ensure the security and functionality of our platform.
For billing and account management through FOSSBilling.
To comply with legal obligations.
3. Tools and Services We Use
a. WordPress:
Our website is built using WordPress. As part of standard WordPress functionality, cookies may be set to enhance your user experience.
b. Burst Statistics:
We use Burst Statistics, a privacy-friendly analytics plugin for WordPress. This tool collects anonymous statistical data to help us understand website usage without storing personally identifiable information.
c. GTranslate:
Our site uses GTranslate to provide automatic translation of content. GTranslate may process your IP address and browser language to deliver the appropriate translation service. Some versions of GTranslate may use Google Translate API, which may involve data being processed by Google.
d. hCaptcha:
We use hCaptcha to prevent spam and abuse on forms. hCaptcha collects information about your device and behavior to determine whether you are a human. Use of hCaptcha is subject to their Privacy Policy and Terms of Service.
e. FOSSBilling:
We manage our client accounts and billing through FOSSBilling. Your data entered during account creation or order processing is stored securely on our servers. FOSSBilling does not share your data with third parties.
4. Legal Basis for Processing (EU/EEA)
If you are located in the European Economic Area (EEA), we process your personal data based on:
Your consent.
The necessity of processing for the performance of a contract.
Compliance with legal obligations.
Our legitimate interests (e.g., service improvement, security).
5. Data Retention
We retain your personal data only as long as necessary to provide services and fulfill legal obligations. Data may be stored longer if required for tax or regulatory purposes.
6. Sharing of Information
We do not sell, trade, or rent your personal information. We may share your data only with:
Service providers acting on our behalf.
Legal authorities, if required by law.
Payment processors for billing purposes.
7. Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.
8. Your Rights (GDPR)
If you are located in the EU/EEA, you have the right to:
Access your data.
Correct inaccurate data.
Request deletion of your data.
Object to processing.
Data portability.
Withdraw consent at any time.
To exercise these rights, contact us at: mailto:[email protected]
9. International Transfers
If your data is transferred outside of the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last updated” date.
11. Contact Us
12. PayPal as Payment Service Provider
12.1. Collection and Use of Payment Information
When you make a payment using PayPal, we will collect your payment information such as your PayPal account details. PayPal may also collect personal data, including but not limited to your name, address, and email address, in order to process the transaction.
12.2. PayPal’s Privacy Policy
When you use PayPal as a payment method, your data will be processed according to PayPal’s own privacy policy. We encourage you to review PayPal’s Privacy Policy to understand how they collect and use your personal data. You can find PayPal’s Privacy Policy here: https://www.paypal.com/webapps/mpp/ua/privacy-full.
12.3. Data Sharing with PayPal
In order to complete your transaction, we may share relevant information with PayPal, such as your order details and contact information. This sharing is necessary to process payments, resolve payment-related issues, and prevent fraud.
12.4. Security
We do not store any sensitive payment information such as credit card details directly. Payment processing is handled securely by PayPal. We rely on PayPal’s secure platform to process payments and ensure your payment information is protected.
13. Use of Virtualmin and Server Infrastructure
Our hosting infrastructure is managed using Virtualmin, a web-based control panel for managing virtual hosts and associated services. The system operates on our own servers and includes various software components to deliver web hosting, email, and DNS services. These services include:
Apache HTTP Server – for delivering hosted websites,
BIND (Berkeley Internet Name Domain) – for domain name system (DNS) management,
Postfix – for sending and routing email messages,
Dovecot – for receiving and storing emails (IMAP/POP3),
ProFTPD/Usermin – for secure file access and user account management.
These components are installed and run on servers fully controlled by us and are required to deliver core functionality of our hosting services.
13.1. Data Processing on Our Infrastructure
Any data you store on your hosted website, email accounts, or FTP storage is stored on our servers located in Germany. This includes:
Website content and databases (via Apache & MySQL/MariaDB),
DNS records (via BIND),
Emails (via Postfix and Dovecot),
Log files, error logs, and usage statistics.
This data is not processed by third parties and remains under our control at all times.
13.2. Server Access and Logging
For security and diagnostic purposes, our systems generate log files that may contain IP addresses, access times, browser user agents, and email delivery status information. These logs are used solely to ensure the stability, security, and lawful operation of our hosting infrastructure and are automatically deleted after a retention period in accordance with GDPR principles (typically after 7–30 days, unless required for longer due to security investigations).
13.3. Email Handling and Anti-Abuse Measures
Emails sent or received through our systems are processed solely for delivery purposes. We use standard spam and virus filtering tools to protect against abuse and threats. These tools may scan message headers, metadata, and content but do not store or analyze data for commercial purposes.
13.4. Security and Isolation
All user accounts and hosted environments are isolated from one another through Virtualmin’s permission system. Data is protected using strict access controls, encryption in transit (SSL/TLS), and firewall policies.
13.5. No Third-Party Data Transfers
The server software listed above runs on our own infrastructure. We do not use external services or cloud providers for processing website, DNS, or email data. Your data is never shared with third parties unless required by law.
If you have any questions about this Privacy Policy, please contact us:
Name: VPSNord
Email: [email protected]
Adress: Mehringen 31, 27318 Hilgermissen, Germany